Hera Rose

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Terms and Conditions

Last updated: [01/01/2024]

Welcome to Hera Rose. These terms and conditions outline the rules and regulations for the use of our website, products, and services. By accessing this website, you accept these terms and conditions in full. Please read them carefully before using our services.

1. General Information

Company Name: Hera Rose
Website URL: www.herarose.org
Contact Information: [Contact@herarose.org] | [631-613-8037]

By using our website, purchasing products, or engaging in any services offered by Hera Rose, you agree to comply with these terms and all applicable laws and regulations.

2. Product Information

We take great care to ensure that all product descriptions, prices, and images are accurate and up-to-date. However, we do not guarantee that all information is entirely free of errors. Hera Rose reserves the right to correct any inaccuracies or errors at any time without prior notice.

Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for purchase.
Pricing: Prices are subject to change without prior notice. Discounts, promotions, and offers are time-limited unless specified otherwise.

3. Payment and Orders

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and that all information provided during the purchase process is accurate and complete.

Payment Methods: We accept major credit cards, debit cards, and other payment methods available at checkout.
Order Confirmation: Once your order is placed, you will receive a confirmation email. If there are any issues with your order, we will notify you as soon as possible.
Order Cancellation: We reserve the right to cancel any order for reasons such as product unavailability, payment issues, or suspected fraud.

4. Shipping and Delivery

Shipping: We aim to process and ship all orders within [10 Business days] of order confirmation. Shipping times may vary depending on the destination and shipping method selected.
Delivery: Estimated delivery times are provided at checkout. We are not responsible for delays caused by the shipping carrier or customs processes for international orders.
Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method.

5. Returns and Refunds

We want you to be satisfied with your purchase from Hera Rose. If you are not completely happy, you may be eligible for a return or exchange, subject to the following conditions:

Eligibility: To be eligible for a return, products must be unused, unopened, and in their original packaging. Returns must be initiated within [14 Business Days] of receiving the order.
Process: To initiate a return, please contact us at [Contact@herarose.org] with your order number and details. We will provide further instructions.
Refunds: Once your return is received and inspected, we will notify you of the status of your refund. Refunds will be processed to your original method of payment within [2-5 Business Days].

6. Intellectual Property

All content on the Hera Rose website, including text, graphics, logos, images, and product designs, is the property of Hera Rose Beauty and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any of our content for commercial purposes without our prior written consent.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password. Hera Rose Beauty reserves the right to terminate accounts or cancel orders at our discretion.

8. Promotions and Discounts

Promotions, discounts, and special offers are subject to specific terms and conditions, which will be outlined during the promotion period. Hera Rose reserves the right to modify or cancel promotions at any time without notice.

9. Limitation of Liability

To the fullest extent permitted by law, Hera Rose shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. We are not responsible for any damages, losses, or injury resulting from improper use of our products..

10. Product Use Warning

Our products at Hera Rose are made with high-quality ingredients and designed for external use only. Please read the following warnings carefully before using any of our products:

Allergies and Skin Sensitivities: Some individuals may experience allergic reactions or skin sensitivities to certain ingredients. We recommend performing a patch test before full use of any product. Discontinue use immediately if irritation, redness, or discomfort occurs, and consult a healthcare professional if necessary.
Fragrance Sensitivities: Fragrances may cause reactions in individuals sensitive to strong scents. Use with caution if you have known fragrance sensitivities.
Children and Pets: Keep all products out of reach of children and pets. Our products are not intended for ingestion or internal use.
Use as Directed: Follow all instructions provided with each product. Improper use of any product, including application to broken or irritated skin, could result in adverse effects.

By purchasing and using our products, you acknowledge that Hera Rose Beauty is not responsible for any allergic reactions, sensitivities, or improper use of the products. If you have any specific health concerns, please consult with a healthcare professional before use.

11. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to our data practices as described in our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

13. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the revised terms.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: [Contact@herarose.org]
Phone: [631-613-8037]

These Terms and Conditions ensure that both you and your customers have a clear understanding of expectations and legal boundaries. You may want to have a legal professional review them to ensure compliance with your local laws and e-commerce regulations.

Return and Refund Policy

Return and Refund Policy for Hera Rose

Effective Date: [01/01/2024]

At Hera Rose, we are committed to providing high-quality perfume, cologne, body butters, fragrance oils, and body wash. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy below for more details.

1. Returns

Eligibility for Returns:

Items must be returned within [14 Business days] of the original purchase date.
To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: For health and safety reasons, certain personal care products (e.g., opened body butters or fragrance oils) cannot be returned.

Proof of Purchase:

A valid receipt or proof of purchase is required to process any returns.

Return Process:

To initiate a return, please contact us at [Contact@herarose.org] with your order details.
Once your return is approved, we will provide instructions on how to send the product back to us.
Customers are responsible for shipping costs for returning items, unless the return is due to a defective or incorrect product.

2. Refunds

Refund Eligibility:

Once we receive your returned item, we will inspect it to determine its condition. If the product meets the return eligibility criteria, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within [2-5 Business] days.

Partial Refunds:

Partial refunds may be granted in situations where the product shows signs of use or is not in its original condition.

Non-Refundable Items:

Sale items, gift cards, and any promotional products are not eligible for refunds unless defective.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [Contact@herarose.org] and we will guide you through the exchange process.

4. Late or Missing Refunds

If you haven’t received a refund within the stated time, please check your bank account or contact your credit card provider, as it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at [Contact@herarose.org].

5. Shipping Returns

To return your product, you should mail it to:

[1241 Deer Park Avenue, Suite 1 unit 1054, North Babylon NY 11703 ]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.